Privacy Policy

1. Introduction

ESTEL ("we", "us", "our", or the "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services (collectively, the "Services").

We act as a data controller under the General Data Protection Regulation (GDPR) and process personal data lawfully, fairly, and transparently. This Policy applies to all individuals who access or use our Services ("Users" or "you").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

User Account Information

When you create an account and complete our onboarding process, we may collect: Name, Email address, Company name, Job title or role, Sales preferences, Contact information, and any other information you voluntarily provide.

Communication Data

Email inquiries, support requests, chat interactions, and feedback.

2.2 Information We Collect Automatically

Platform usage data, device and technical data including IP address, browser type, operating system, and cookies.

2.3 Data We Collect from Third Parties

Labor market intelligence from job boards, B2B data brokers, and publicly available company information. Decision-maker contact data obtained from commercial providers.

3. Legal Basis for Processing

We process personal data on the following lawful bases: Contractual Necessity, Legitimate Business Interests, Consent, and Legal Obligations.

4. How We Use Your Information

Service Delivery, Platform Optimization, Communication, Marketing and Business Development, Security and Compliance.

5. How We Share Your Information

We share data with trusted third-party processors including AWS (EU region), Google Analytics, Matomo, Hotjar, and OpenAI (anonymized data only). We may disclose information when required by law.

6. International Data Transfers

Data is primarily stored in the EU/EEA. Some services may involve transfers outside the EU using Standard Contractual Clauses (SCCs).

7. Data Retention

8. Your Privacy Rights

GDPR rights: access, correction, deletion, restriction, objection, portability, and complaint. California residents have additional rights under CCPA. Marketing opt-out available via unsubscribe links or privacy@estel.tech.

9. Security and Data Protection

We implement encryption in transit and at rest, secure cloud infrastructure, access controls, and incident response procedures.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age.

11. Contact Information

Privacy Contact: privacy@estel.tech · Company: ESTEL · Location: Sofia, Bulgaria

12. Cookies and Tracking

For details on cookies, see our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be reflected by the "Last Updated" date.